Indicadores de performance empresarial: quantidade, forma e conteúdo
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2004
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A lot was told about the strategic meaning of performance indicators. This research had evaluated these indicators through three aspects: quantity received; contents and presentation shapes. We choose as analysis universe banks, for they were the type of organization that had invested more in technology in 2002, at Brazil. The more important finding was that the lack of interaction between technological and human dimensions still is a severe obstacle to the efficacy of indicators.