O processo decisório do empreendedor frente à transição da pequena para a média empresa: casos do setor hoteleiro na cidade Curitiba-PR

Data
2014-02-10
Orientador(res)
Andreassi, Tales
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Resumo

This study sought to understand how the changes caused by the growth of the company affect the decision making process, focusing on the transition from small to medium businesses. We attempted to fill the existing gap over this period of transition between small and medium enterprises, especially in the aspects addressed by the logical Causation and Effectuation, described by Sarasvathy (2001). This research assumes that small businesses have few hierarchical levels and often decisions are centralized in owner - entrepreneur. Even as the company grows and becomes medium enterprise, there is an increase in the formalization of processes and hierarchies. Thus, there is a need to modify the decision-making process, which can be decentralized and involve more people, compared to small businesses. The theoretical research , was based on issues relating to small and medium enterprises ; hospitality industry , organizational structure , the organizational life cycle, decision making , and finally , the use of logical causation and effectuation, focusing on the characteristics of decision-making process of the entrepreneur . The research was qualitative and exploratory in nature and makes use of the method of case studies through interviews with entrepreneurs in the hospitality industry, which is a service sector that has had great visibility and growth in recent years. Two cases were analyzed in the hotel industry of Curitiba - PR, which recently went through the transition from small to medium businesses. In each case the owners, founders, their direct successors and the general manager were interviewed. Also rose client testimonials on avalizações hosting sites. For data analysis, analytical categories were assigned, and content analysis was performed (in contrast to the theoretical framework presented) and cross-case analysis (comparing the information obtained in each case). At the end of the survey, it was concluded that the transition from small to medium business affects decisions to increase the formalization of processes, there is a small delegation of powers, a greater distancing of the employees and senior management, there are a greater concern with training of staff, is considered rational aspects of the decision , there is a support team for decision making, there is concern about the long term , the responsibilities become clearer , and more autonomy is delegated to employees . It can be said that has not changed the fact that the administration remains familiar, the focus of decisions still remains in the short term, decisions remain flexible, remains the centralization of power in strategic decisions, there is still a difficulty separating personal professional, goal setting, and unclear objectives, investment in a project at a time, and use of networking is still important to the company's development


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