Produtividade às custas de assédio moral: a indústria bancária sob a ótica dos trabalhadores do setor
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This research evaluated the moral harassment phenomenon at the Bank Credit SA considering how this practice is revealed in the work environment, their physical and psychological effects and, finally, the psychosocial impact of moral harassment in the organizational environment of the company; adding that the nomenclature given to this bank is fictitious since we did not obtain formal authorization of the institution identified as the object of the research study. The conclusions are based on a qualitative ethnographic research through semi-structured interviews, with reports of ten (10) respondents, employees of the Bank Credit SA, about the moral harassment phenomenon. As a way of validating the obtained data it was applied a virtual ethnographic research from a quantitative of 103 (one hundred and three) respondents, all employees of the institution, through the survey. Finally, an interview was conducted with the President of the BancaRio - Sindicato dos Bancários do Rio de Janeiro, social actor able to describe the moral harassment phenomenon in the banking sector holistically, filing so the analyzes regarding the profile of the Bank Credit SA, especially those similar or divergent from common sense. The topics of the discussion are circumscribed from years 80-90 when it gives the stabilization of the Brazilian economy through the implementation of the Real Plan, in the FHC government. In this context, the banking sector went through a restructuring process, marked by privatization and the adoption of new ways of management that resulted in conflicts in the workplace. These changes led to a breakdown in the processes of banking, reconfiguring the sector, settling in a crystallized way thus acknowledging moral harassment as a commonplace and institutionalized practice. This research concludes that, against this scenario moral harassment proved a commonplace phenomenon that was incorporated into the organizational culture of this company as a means of punishment for employees who do not meet the established goals. The organizational climate of Bank Credit SA is tense and propitious to moral harassment; this phenomenon reduces the productive capacity of the employee, leading to increased costs unproductive and inefficient for the bank itself. Moral harassment in relations between the employees of the Bank Credit SA reveals more commonly vertically downward and its practice is strongly perceived by employees of the institution.