Uso da web nos serviços financeiros
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2005-11-24
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Financial companies have since long been among the ones with the highest level of information technology spending in order to support their processes, to reach business efficiency and improve quality of services. Investments on the Web have been contributing to evolve on-line financial services, which can be classified in three categories: publish information, transactions and client relationship. This work presents researchs on Internet diffusion among banking and trading firms in Brazil, comparing data recentetly gathered with previous studies done by the author since 1997.