Educação profissional na administração pública: desenvolvendo competências para atender as demandas da sociedade brasileira
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Data
2012-12-06
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Oliveira, Fátima Bayma de
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Starting with the experience of civil servants at the General-Advocacy of the Union (AGU) in the state of Pernambuco this research will assess the size of the contribution of training courses directed by AGU school concerning the 2007-to-2011 training to upgrade the skills of its public servants. Management by competence in organizations, either public or private, is a strategic step to reach institutional results, thence the importance of this research. A theoretical basis was set up with important items for the public administration in private or professional education in the public service through a qualitative study data from a research of bibliographic and documental sources. The result of the research was summed up after comparison between the answers of the servants and their higher-ups. The training courses were classified according to quantity, quality and effectiveness. Actually short-duration courses were more numerous than long duration ones. In spite of the good quality of these courses, their contents did not live up to the trainees’ expectations. In respect to effectiveness, their contents contributed to skill improvement since they established links with a specific activity. They seldom spurred the creativity of the trainees. The knowledge acquired in the training was occasionally passed along. Respondents avow the great importance of transmission. On the basis of those conclusions, some suggestions were put forward to upgrade skills at AGU through the development of fitness to ensure the good quality of the services rendered by civil servants to the society.