Avaliação externa de organizações hospitalares no Brasil: podemos fazer diferente?
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2014-10
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This paper presents different aspects related to the use of external evaluation of health services in Brazil, especially hospital accreditation. It´s based upon the author´s experience in implementing quality models in hospitals, as well as on her master and PhD works. The author presents a few aspects concerning the impact of the use of these models and their specificities. The results are listed: management improvement, process standardization, training, team work, patient focused care, motivation, external recognition, culture change. The author also points out the bad and the good aspects concerning the way such models are used in Brazilian hospitals.