Estudo da interface entre demanda de mercado e atendimento operacional
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2004-09-02
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Corrêa, Henrique Luiz
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This research focuses the sales and manufacturing interface while trying to better understand its systemic and strategic and client service to operational, factory scheduling, information transformation characteristics. The use of systems methodology, together with pertinent literature review and field findings in six high product mix manufacturers allowed the identification of a possible improvement on the overall planning and scheduling process as it is described in the literature and as it was performed at the companies researched, with the adoption of variability as a better understanding and segregating parameter between products whose demand profiles show different behaviors, but that could be under the same policy and procedures umbrella.