Gestão do conhecimento e criação de valor: um estudo exploratório em empresas brasileiras
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2006-10-02
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Vasconcellos, Marcos Augusto de
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In the last ten years, knowledge management has become more important for both academics and practioneers. Even though some remain skeptics, its relevance for organization competitiveness is becoming a consensus in both environments, as a response to social and economic challenges. These challenges fuel knowledge management as an interdisciplinary approach, focused on its agents and his environment, and the process of creating, mapping and transferring knowledge to achieve sustainable competitive advantage. Besides some specific studies, there are still few researches aiming to assess knowledge management as a wide approach, almost like a new management paradigm for the new economic reality, as well as there are few studies trying to assess the impact on value creation from knowledge strategies. This research aims to fill this gap, assessing the adoption of practices, concepts and attitudes linked to knowledge management in large and small enterprises, through case studies. To accomplish that, it began with a wide literature review to define practices associated to the knowledge management concept, understood as a six dimensions construct: strategy, structure, culture and people, information technology, support systems and processes. The next step was the development of distinct measurement instruments – survey and interviews – to study large and small enterprises. The research began after all the items were evaluated by experts in the field. The results show that, no matter the size, organizations that create value adopt several practices and concepts linked to knowledge management in five of the six dimensions. Besides that, this research also provides a large pool of 230 validated items associated with knowledge management, which can be further tested and elaborated.