Gestão da qualidade no Brasil
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1998
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This report was originated from a project that aimed at analyzing the quality management in the Brazilian manufacturing, processing and services industries. The research was undertaken in three stages through the mailing of a questionnaire containing 135 questions to a convenient sample of large-, mid-, and small-sized companies in each one of the three mentioned segments. The survey covered social-organizational, technical-technological, and economical-competitive aspects of the industries. The procedures employed in quality management, as well as the results obtained were appraised. This research is part of a worldwide program on quality management, under the coordination of Prof. Gustavo Vargas from the California State University at Fullerton.