Online hate speech and instant messaging apps: An emerging research agenda
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2024-08-23
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Online hate speech and instant messaging apps: An emerging research agendaThis study explores academic literature on hate speech and discriminatory practices in digital chat environments based on instantmessaging apps, specifically Telegram and WhatsApp. The sample includes 40 articles in English published in scientific journalsbetween January 2009 and April 2022, available in four databases: Web of Science, Directory of Open Access Journals, Scopus, andGoogle Scholar. As a result, we discussed five dimensions that characterize the research agenda on hate speech on instant messagingplatforms: the plurality of the phenomena observed; the absence of a theoretical-methodological articulation that relates theaffordances of the platforms, and the discursive strategies of hate in instant messaging applications; the ambiguity of the principle ofprivacy in the operating logic of instant messengers; the multiplicity of communicative practices and communicational ambiances oninstant messaging platforms; and the diversity of methods used in research on hate speech on instant messaging platforms.