Influências na rotatividade voluntária de mão-de-obra de baixa qualificação: um estudo em postos de combustíveis

Purpose – This study investigates the aspects that influence the turnover of low-skilled labor, with the objective of researching employees and managers of fuel stations in the city of Rio de Janeiro. Design/Methodology – A qualitative approach was used through semistructured interviews and content analysis was used for data analysis. The data collection together with the theoretical reference were the basis for the creation of the analysis of the material collected in the research. After structuring the objects of analysis, one can obtain the results sought in this study. Findings – After data collection and analysis, the results showed that in areas such as human capital, referring to the training of the workforce, its practice is happening mainly in the informal sphere, which can generate negative consequences for the propagation of the experience obtained in work besides the difficulty of formatting a training model that is applicable to all environments where gas stations are present. In addition, problems of inattention and honesty were also raised during field research. Research limitations – The main limitation of this study is the regional scope, thus, the results obtained show the reality present in the fuel stations where the interviews were made. In addition, there is the difficulty of separating voluntary dismissal, when part of the will of the job, for involuntary dismissal, when incurring cost reduction by the company for various reasons. Pratical implications – From these results, there can be greater attention on the part of the human resources sectors for the better use of the employee besides the recycling of the necessary trainings. Social implications – The present study aims to address the reality of the lowskilled workforce in order to expose the difficulties present in this context so that managers and human resources professionals can organize their work practices.