A recuperação da informação sob a ótica dos usuários: um estudo de caso da base de dados Accessus

This research addresses organization and information retrieval issues in the collection of the Center for Research and Documentation in Contemporary History of Brazil - CPDOC. This analysis is based on a case study of the use of the reference service provided by the institution's Reference Room as well as in the use of the Accessus database. It presents a user profile and a research profile of these individuals to map the behavior of Accessus users. It considers the database’s context whilst its development and investigates the creation of the controlled vocabulary in history and related sciences, which was the basis for Accessus. Debates the issues of accessibility of language to a public not related to the area of study. This analysis compares the different user profiles. Discusses the CPDOC collection index and raises thoughts about this process that considers a direct relationship with the users’ profiles.